It’s always fun to work with customers who are bold and dramatic in their choices for their individual homes. Our homes are really an extension of our personality. An eggplant velvet sofa and a minty circular print chair and ottoman may not be the choice for everyone, but it’s great to have a lot of creative options available. If for whatever reason, the customer does not like their choices after the furniture is in their home, we work with them until they love it, custom furniture may be returned or exchanged with just a 10% re-stock fee. Room & Board waives transportation costs for any exchanges or returns.