One for the Team

TEAM:  A group of people with a full set of complementary skills required to complete a task, job, or project.  Team members (1) operate with a high degree of interdependence, (2) share authority and responsibility for self-management, (3) are accountable for the collective performance, and (4) work toward a common goal and shared rewards(s). A team becomes more than just a collection of people when a strong sense of mutual commitment creates synergy, thus generating performance greater than the sum of the performance of its individual members.  (

The smart, capable, fun, and diverse group of people I get to work with every day embody the above definition of “team.”  While we share a passion for beautiful, high quality furniture and a commitment to extraordinary customer service, to that end we have complementary skills:  Some of us love space-planning; others are experts in mid-century designers and furniture.  Some of us are computer whiz-kids who can get the rest of us out of the occasional jam; others are remarkably gregarious and draw customers like magnets; others take a quieter approach, creating different but equally outstanding experiences for our customers. Each of our unique personalities and capabilities bring something important to the table; the team is stronger for this diversity.  

Some of us come from design backgrounds, but many do not.  Our DC team currently includes several former servers at high-end restaurants; a manager of an opera company; painters, sculptors, writers, fashion designers, a former IT professional, and more.  As individuals, we share a passion for beautiful furniture and design; appreciation of quality; and a strong desire to use our individual strengths in partnership with our colleagues to create a synergistic work culture and customer experience that is greater than the sum of its parts.

I would also add another facet to the above definition:  Members of a team trust one another.  That is certainly true here.  I know that everyone at Room & Board, from the showroom to our delivery centers, to our partners in our corporate offices at Central, shares a deep dedication to customer service.  So, when I am out of the showroom, I can rest assured that each an every one of my colleagues is providing “my customers” with the same high level of care that they would their own.  No one is out for themselves; we help one another.  Success here is measured in many ways, but one of the most important is one’s enthusiasm for being one of the team.  And I, for one, wouldn’t want it any other way.