While there really is no such thing as a “typical” day here at Room & Board because every customer offers different experiences and design challenges, I thought you might like a glimpse of how we DAs spend our time here in the store. Today,we will shadow DA Rick East, whom I have chosen at random, and who agreed to let me interrupt him periodically to give us a peek into his day. Rick celebrated his 2nd anniversary at R&B on October 10. He is our go-to guy for the history of mid-century design. Many of us DAs, according to our interests, take on secondary roles in the store; Rick has become part of the team promoting the R&B brand.
Here is Rick’s Wednesday, October 31:
10:15am – Arrive in store and clock in. Sign up to work on the 2nd floor. Socialize in the kitchen and eat breakfast with fellow DAs until start of morning meeting at 10:30.
10:30am – Morning meeting: Angela Belt, the store’s Visual Associate, provides insight into the new silk screen art we sell by JC Hryb of Style de Vie in California. Learn about the silk screen process and about the unique quality of the art in our showroom.
11:00am – Help return to the 4th floor balcony the furniture brought in during Hurricane Sandy. Survey balcony for damage–happily, there is none!
11:20am – On showroom floor, handle arrangements by phone for an in-store event on November 15.
12:10 to 1:45pm – Assist woman with who is furnishing a combo guest room/bedroom for her teenage step-daughter who lives there part-time. Create a floor plan of the space using our computer program, and walk the showroom for bed, nightstands, dresser, mirror and lamps. After the customer leaves, create a portfolio (quote) and email it to her.
1:45 to 2:45pm – LUNCH
2:45 to 4:00pm – Compile email list of designers to invite to our next in-store designer event.
4:00 to 4:30 – Follow-up for Marketing initiatives.
4:30 to 4:40 – Show young couple several bookcase collections. They decide to browse the showroom and said they will be back if they need further assistance.
4:40 to 5:10 – Send lots of emails to schedule meetings with organizations interested in arranging for loaners (furniture we loan for events, model homes, etc.)
5:10 to 6:00 – Greet and chat with several customers browsing the showroom.
6:00 to 6:20 – Follow up with customers regarding their recent deliveries.
6:20 – 6:40 – Pull swatches for couple getting ready to leave showroom.
6:40 – 7:00 – Recover the showroom by returning everything to its proper location. Stock catalogues. Straighten the design center fabrics. Shut down computers. Restore everything to pristine condition for tomorrow. Say goodbye to customers exiting the store.
7:17 – Clock out. Entire team leaves store together for another day.
It was an unusually quiet day here in the Washington, DC, showroom. Just to round out the picture, I will follow this post with, “A (Weekend) Day in the Life…” Which, as you will see, is a whole different story! Stay tuned….!