Customers

You never know who is going to walk through that door. Having been here a year now, I have had all manner of customer interactions — and I’ve learned something valuable from each and every one of them. I have some clients that I work with over several months. Room by room, we slowly devise a color scheme, plan out the space and then layer in the finishing touches — like window treatments and pillows. As their home comes together, we develop a great working relationship that only enhances our design partnership. Working with someone over the long term like this gives me a deeper connection to what I do.

But a brief encounter can be just as fulfilling — albeit in different ways. A lot of times, customers already have a vision of what they want their space to look like, and often they know what products they’re interested in. In these situations, I’m acting as a kind of translator — navigating our selection and the myriad options for customization. I’m guiding them through the details of construction and care and helping them to fine-tune their ideas. Things move much more quickly and the more we know off-hand about our products, the better. With these quickie-customers, I don’t get to fully immerse myself in the project, but the interactions are a lot of fun. The immediate gratification is totally energizing and I’m always confounded by the amount of information I have squirreled away in my brain!

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