One of the great pleasures of my job is the autonomy I’m afforded to use my judgment when solving problems, managing orders and working with clients. I love that I actually get to use my brain! But truthfully this kind of independence wouldn’t be nearly as gratifying if it didn’t function within a robust constellation of support. Each successful customer experience is composed of countless conversations along multiple channels. From design associates to leadership, inventory associates to visual associates to service technicians — many different people have a hand in every single order. The trick is making all that cooperation feel seamless to the customer.
In my next few posts, I’m going to draw the curtain on these interactions to reveal the myriad ways Room & Board-ers from a variety of roles and locations come together behind the scenes to make things happen!