Wise Old Owl
A wise old owl sat in an oak
The more he heard, the less he spoke;
The less he spoke, the more he heard;
Why aren’t we all like that wise old bird?
– Author Unknown
The other night I heard Garrison Keillor recite this poem on the radio show A Prairie Home Companion. As I was listening, I was thinking that it was excellent advice for someone who wanted to be a Design Associate at Room & Board.
Although listening is not a skill many proclaim on a resume, it should be. Listening to our customers is key to being able to have a meaningful engagements with them. Careful listening and asking questions should be how a Design Associate begins the process of working with a customer. Without fully understanding what the customer’s design and furniture needs are, it is not possible to provide the best solution for them.
It is important to give the customer the gift of our time and attention. Ultimately, listening allows us to deepen our connection to our customers, which is a win for everyone.
Image from vintage graphics